Driving a Toyota should be easy, enjoyable and safe. That’s why inside every connected Toyota you’ll find a suite of technology focused on safety, convenience and a better driving experience.
So what is Toyota Connected Services?
Toyota Connected Services offer an advanced suite of smart technologies designed to simplify your everyday life.
Current services include:
- Automatic Collision Notification (ACN)
- SOS Emergency Call (SOS)
- Stolen Vehicle Tracking (SVT)
Select Toyota vehicles are fitted with a communication device and intuitive technology working 24/7 to simplify your life[CS1]. You can expect to see even more new technology added to future Toyota vehicles.
SOS EMERGENCY CALL
With the push of one button you’ll be connected to our Toyota Emergency Assistance call centre, ready to put you in touch with the right emergency service[CS2].
AUTOMATIC COLLISION NOTIFICATION (ACN)
If your Toyota senses a serious accident has occurred you’ll immediately be put in contact with our Toyota Emergency Assistance call centre, ready to assist you with what you need[CS3].
STOLEN VEHICLE TRACKING (SVT)
Your Toyota can be tracked and located by our Stolen Vehicle Assistance call centre and the police if reported stolen[CS4].
FREQUENTLY ASKED QUESTIONS
What is the cost of Safety and Security Connected Services?
The services are complimentary for the first 3 years of ownership of a new vehicle, after which the owner may choose to either continue, or discontinue.
Does Toyota Connected Services require my mobile phone or phone's data to operate?
No. Toyota Connected Services utilises the vehicle's inbuilt communication device to connect to the mobile network.
How is my vehicle's Connected Services communication device updated?
Should your vehicle's Connected Services communication device require an update, you will be notified to visit a local Toyota Dealership.
In what instances will Toyota Connected Services track and share my location?
Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) and Emergency Call (SOS) where it is visible to Toyota Emergency Assistance and shared with emergency responders; and b) during a Stolen Vehicle Tracking (SVT) request where it is visible to Toyota Stolen Vehicle Assistance and shared with police.
What is SOS Emergency Call?
In the event of a genuine emergency, help is just an SOS button press away connecting you with a trained Toyota Emergency Assistance agent. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.
What is Automatic Collision Notification (ACN)?
If your vehicle is involved in a serious collision where an airbag has deployed, Automatic Collision Notification (ACN) will initiate a voice call to a Toyota Emergency Assistance call centre agent. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.
What is Stolen Vehicle Tracking (SVT)?
Stolen Vehicle Tracking (SVT) provides you with enhanced vehicle security and peace of mind should your vehicle be stolen, including the ability to track your vehicle once you have reported it stolen, and have your police report ready. This service is available 24 hours, 7 days a week.
What do I do if my vehicle is stolen?
If your vehicle has been stolen, please follow the steps below to initiate Stolen Vehicle Tracking (SVT):
- You will need to file a stolen vehicle report with the police, who will provide you with a police report number.
- With your police report number and vehicle VIN ready, call Toyota Stolen Vehicle Assistance on 1300 216 738 and advise the agent your vehicle has been stolen and you would like to initiate tracking.
- The agent will validate that you have a subscription to SVT, and request the police report number & VIN from you in order to initiate tracking.
Once tracking is initiated, Toyota Stolen Vehicle Assistance will provide updates to the police to assist with the potential recovery of your vehicle.
For further information: toyota.com.au/connected